Knowledge-to-Know-how
Consolidate expertise into a scalable business asset
Converting the knowledge that defines your business into practical & enduring know-how.
From siloed processes, tacit knowledge, inconsistent domain processes, and single points of failure for business continuity; to scalable self-service learning systems, 'knowledge as an asset', and office and data handling skills that enhance output instead of throttling it
- Knowledge Transfer Facilitation - Facilitating the continuity of your business's proprietary expertise
- Complex Systems Reverse Engineering - Extricating critical business operations from complex legacy systems
- Technical Documentation - Compressing complex technical information into comprehensive self-contained guides
- Knowledge Base Development - Ensuring your business and your team have a home for managing the knowledge they need
- Instructional Content Development - Connecting people with knowledge through learning experiences designed for your team
- Tailored Excel & SQL Coaching - Helping people become more competent, confident, and comfortable with Excel and SQL
Typical Solutions
- Knowledge Capture - Codifying the knowledge of key people, key processes, and key systems
- Reverse Engineering - Extricating data and functionality from complex, complicated, and undocumented systems
- Domain Research - Helping to establishing knowledge and understanding around a complex or novel subject
- Process Mapping and Design - Codifying current processes and designing optimised future workflows
- Information Architecture - Coordinating pockets of understanding into a logical system of knowledge
- Technical Writing - Developing clear and concise content for non-expert audiences of technical subjects
- Content Development - Developing articles, reports, and diagrams that capture and convey critical information
- Narrative Design - Designing an experience with flow, cohesion, and storytelling
- Presentation Development - Crafting an engaging and interactive journey in a globally accessible format
- Knowledge Base Management - Setting up, administering, and seeding content in a communal knowledge base
- Training and Facilitation - Developing and delivering curated learning content to specific audiences
- Moral Support - Providing empathy and support without judgement through the challenges being faced together