Knowledge Management
Capture your unique expertise and build environments of collaboration
Broad practice that includes these Activities
- Content Development - Developing articles, reports, and diagrams that capture and convey critical information
- Information Architecture - Coordinating pockets of understanding into a logical system of knowledge
- Knowledge Capture - Codifying the knowledge of key people, key processes, and key systems
- Presentation Development - Crafting an engaging and interactive journey in a globally accessible format
- Reverse Engineering - Extricating data and functionality from complex, complicated, and undocumented systems
- Technical Writing - Developing clear and concise content for non-expert audiences of technical subjects
- Domain Research - Helping to establishing knowledge and understanding around a complex or novel subject
- Knowledge Base Management - Setting up, administering, and seeding content in a communal knowledge base
- Narrative Design - Designing an experience with flow, cohesion, and storytelling
- Training and Facilitation - Developing and delivering curated learning content to specific audiences
